Terms & Conditions


"User" means the person or entity using the website. "Owner" means the company that owns the website, Cleaning Trade Sales & Service. "Service Provider" means the company providing the website content management system and hosting services to the Owner for the website. "Website" means "http://www.ctss.net.au/"

Cleaning Trade Sales & Service website is owned and operated by Dominic Sasso. By accessing, browsing or using this Web Site, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this Web Site you agree to be bound by these Terms and Conditions. Cleaning Trade Sales & Service may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Web Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

The products and services offered for sale by Cleaning Trade Sales & Service are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts. Any party engaged in illegal activities involving the use of this Web Site will be subject to civil and criminal sanctions and prosecution. Cleaning Trade Sales & Service does not guarantee that it will be able to prevent any illegal or inappropriate use of this Web Site, nor that it will give notice of any illegal or inappropriate use of this Web Site.

All goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. The GST-inclusive price that appears on the site is the price you pay.

It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.

Agreement to be bound by Terms

It is a condition of use of this site that Users agree to these Terms and Conditions. By registering to use this site Users agree to be bound by these Terms and Conditions.


The User warrants that they are either the person, or in the case of a corporation, an authorised representative of the corporation, that is named as the User in the registration form. It is a breach of this User agreement and also a misrepresentation with both potential civil and criminal consequences for a person to register as a User that they are not authorised to represent for this purpose. The Owner reserves the right at any stage to contact a User to confirm both the validity of the account and also the currency and security of the passwords used.


From time to time information that would normally be available through the site (including supplier's catalogues) may not be able to be accessed online because of technical or other problems. The Owner, and the Service Provider expressly excludes liability to any User of this site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of the Owner or the Service Provider.

Privacy and Storage of your personal information

It is necessary for the Owner to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website.

Privacy and Storage of your personal information

It is necessary for the Owner to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website.


Whilst all effort is made to keep pricing on this website up to date it is possible at times it may be out of date. Such prices on this website should only be considered as an "invitation to treat" rather than as an offer to provide these products at these prices. Your order and payment of goods will be deemed to be an offer and acceptance only happens when we accept the order. The website automatically sends you an order confirmation email. This email merely acknowledges that we have received your order but does not commit us to supply at the prices contained in the offer. Acceptance of your offer will be communicated manually.


The User agrees to indemnify the Owner and the Service Provider against any claim for loss or damage of any kind by any third party arising out of, or in relation to, the use of the Website by the User.


Material on this site is all the copyright of the Owner or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the site owner.

Credit Card

Credit Card transactions are processed in Australian Dollars using:

  • payment pages which comply with the Industry standard and use TSL 1.0 (SSL 3.0)
  • a 128-bit SSL encryption
  • secure SSL tunnel to connect to the payment gateway
  • Only MasterCard and Visa are accepted.

Refund Policy

Under the Competition and Consumer Act 2010 customers may seek a refund from Cleaning Trade Sales & Service if goods:

  • are or become faulty through no fault of the customer;
  • are not fit for a stated purpose or a purpose the customer made known to Cleaning Trade Sales & Service sales staff;
  • don't match Cleaning Trade Sales & Service description or sample; or
  • have defects that were not obvious at the time purchased or to which Cleaning Trade Sales & Service did not bring to the customer's attention.


  • the goods must be returned within a reasonable period; and
  • the customer may be asked for proof of purchase.

Cleaning Trade Sales & Service may also require the customer to demonstrate that the problem with the goods was not the customer's fault.

As an alternative to a refund, Cleaning Trade Sales & Service may arrange for goods to be exchanged or repaired if the customer prefers.

Customers must choose their purchases carefully as customers are not entitled to a refund if they simply change their mind.


Freight and Delivery Costs are non-refundable. Exchanges will be accepted via freight, in person or Australia post at the expense of the customer.

"Return Authorisation Number"

Goods must have a Return Authorisation (RA) number for the return of merchandise. Please contact the office, the owner will determine whether the product is defective or incorrect. Products cannot be returned without an Return Authorisation Number. Products should be packed back into the original packaging and include all accessories and documents that were originally shipped. If the product is not complete, only a partial refund or credit will apply.